Customer support
for enhanced brand value
All-inclusive from contact center management to product repair.
As experienced, skilled engineers, we can provide high-quality support for your products.
Main Clients
| AIWA COMPANY LTD. |
AIWA CO., LTD. |
Aderans Company Limited |
| ITOCHU Corporation |
ITOCHU Cable Systems Corp. |
Empire Motor Co., Ltd |
| AUTOBACS SEVEN CO., LTD. |
GEO CORPORATION |
Conair Japan G.K. |
| Sakamotoradio Co., Ltd. |
SANYEI CORPORATION |
SIIX Corporation |
| C:NET Co., Ltd. |
Siroca Inc. |
SMILECORP. |
| C’EST LA VIE CO., LTD. |
TAICHI HOLDINGS, S.A. |
T-ARTS Company, Ltd. |
| Tamron Co., Ltd. |
ZWILLING J.A.HENCKELS JAPAN LTD. |
Take-One Technology Corporation |
| deviceSTYLE |
TOYOKASEI CO., LTD |
NISSIN KOGYO Co., Ltd. |
| NEC Corporation |
Hayama-Colony inc. |
Harman International Japan Co Ltd |
| Valcrep International Corp. |
FUJIFILM Corporation |
FreeBit Co., Ltd |
| NIPPON POP RIVETS AND FASTENERS LTD. |
Morita Co., Ltd. |
YAMAZEN CORPORATION |
| Yamaha Corporation |
YUASA PRIMUS Co., Ltd. |
LADONNA CO., LTD. |
| LUMIELINA, INC. |
RAYCOP JAPAN INC. |
| AlphaTheta Corporation |
CPSpeed CO., LTD. |
EKO JAPAN CO., LTD |
| HUROM JAPAN |
Joseph Joseph |
JVCKENWOOD Corporation |
| JVCKENWOOD SERVICE CORPORATION |
KEF JAPAN |
Nextbase Japan Limited |
| WONDER LINE Co., Ltd. |
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Services
Contact center
Our technical experts at the TS-PRO contact center can help to further enhance the value of your brand through proactive after-sales services.
Product repair
Our repair and technical services cover any types of products including household appliances, audio/visual equipment, auto electrical parts/accessories, and commercial equipment.
Examination,
analysis and repair/
parts replacement
We can also handle one-shot assignments such as examinations and repair/parts replacement.
Product categories for our contact center services
- Home appliances
- Japanese Kotatsu tables, electric heating carpets, vacuum cleaners, robotic vacuum cleaners, interphones, massage equipment, electric fans, oil heaters, electric toothbrushes, air purifiers, humidifiers, dehumidifiers, light fixtures, steam irons, heaters in general, power meters
- Cooking appliances
- Microwave ovens, steam ovens, rice mill machines, ovens, toasters, refrigerators, food processors, hot sandwich makers, coffee makers, juicers, blenders, espresso machines, yogurt makers, shaved ice machines, sous vide cookers, induction cookers, electric kettles
- Electronic beauty care products
- Hair dryers, hair irons, curlers, trimmers, facial massage devices
- AV equipment
- Amplifiers, CD/DVD players, stereo speakers, earphones, headphones, record players, network players, TVs, projectors, Bluetooth devices, HDD/DVD recorders, digital cameras, interchangeable lenses for digital single-lens reflex cameras, digital recording media, radio cassette players, DJ equipment, high-end audio systems
- Cell phones, accessories and others
- Smartphones/cell phones, protective glass films, phone cases, Wi-Fi, apps
- Hobby/entertainment
- Gaming consoles, wine cellars, beer dispensers, aroma diffusers, karaoke machines, musical instruments and accessories, PA systems, interchangeable lenses for digital cameras
- Daily necessities
- Bath and toiletries, kitchenware, electric trash cans, portable fuel tanks, safe boxes
- Auto parts/accessories
- Auto electrical parts/accessories in general, security devices, tire chains, roof carriers, batteries, drive recorders
- Assistive devices
- Night vision glasses, hearing aids
Product examples for repair
- Home appliances
- Japanese Kotatsu tables, aroma diffusers, refrigerators, washing machines, electric toothbrushes, electric heating carpets, dishwashers, heating and cooling fans
- Cooking appliances
- Sous vide cookers, juicers, blenders, toasters, electric griddles, hot sandwich makers, ovens, electric rice cookers, espresso machines, food processors, electric kettles, coffee makers, microwave ovens
- Electronic beauty care products
- Hair dryers, hair irons
- AV equipment
- CD/DVD players, radio cassette players, record players, digital movie cameras, DJ equipment, stereo speakers, network audio players
- Cell phones, accessories and others
- Smartphones/cell phones, protective glass films, phone cases, device parts, tablets
- Hobby/entertainment
- Gaming consoles, beer dispensers, wine cellars
- Daily necessities
- Electric tools
- Auto parts/accessories
- Car GPS navigators, drive recorders, DVD/monitors, woofers
- IoT devices
- Network routers, switches, HUB, speakerphones for online meetings, webcams
- Commercial equipment
- Network equipment, food processors
- Any problems with expanding into the Japanese market?
- Your product does not sell well in Japan, despite its appealing features? Did you know that the quality of after-sales services is often the cause? In Japan, customers expect well-established call centers for support and after-sales services such as repairs. In this white paper, we present how critical after-sales services can be in the Japanese market and how to successfully prepare and provide them.
Any problems with expanding into the Japanese market?
Your product does not sell well in Japan, despite its appealing features? Did you know that the quality of after-sales services is often the cause? In Japan, customers expect well-established call centers for support and after-sales services such as repairs. In this white paper, we present how critical after-sales services can be in the Japanese market and how to successfully prepare and provide them.
Click to download
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