All-inclusive from contact center management to product repair.
As experienced, skilled engineers, we can provide
high-quality support for your products.

Customer support

for enhanced brand value

All-inclusive from contact center management to product repair.
As experienced, skilled engineers, we can provide high-quality support for your products.

Main Clients


AIWA COMPANY LTD. AIWA CO., LTD. Aderans Company Limited
ITOCHU Corporation ITOCHU Cable Systems Corp. Empire Motor Co., Ltd
AUTOBACS SEVEN CO., LTD. GEO CORPORATION Conair Japan G.K.
Sakamotoradio Co., Ltd. SANYEI CORPORATION SIIX Corporation
C:NET Co., Ltd. Siroca Inc. SMILECORP.
C’EST LA VIE CO., LTD. TAICHI HOLDINGS, S.A. T-ARTS Company, Ltd.
Tamron Co., Ltd. ZWILLING J.A.HENCKELS JAPAN LTD. Take-One Technology Corporation
deviceSTYLE TOYOKASEI CO., LTD NISSIN KOGYO Co., Ltd.
NEC Corporation Hayama-Colony inc. Harman International Japan Co Ltd
Valcrep International Corp. FUJIFILM Corporation FreeBit Co., Ltd
NIPPON POP RIVETS AND FASTENERS LTD. Morita Co., Ltd. Yamaha Corporation
YUASA PRIMUS Co., Ltd. LADONNA CO., LTD. LUMIELINA, INC.
RAYCOP JAPAN INC.
AlphaTheta Corporation CPSpeed CO., LTD. EKO JAPAN CO., LTD
HUROM JAPAN Joseph Joseph JVCKENWOOD Corporation
JVCKENWOOD SERVICE CORPORATION KEF JAPAN Nextbase Japan Limited
WONDER LINE Co., Ltd.

Services


SERVICE
01

Contact center

Contact center

Our technical experts at the TS-PRO contact center can help to further enhance the value of your brand through proactive after-sales services.

Contact center

SERVICE
02

Product repair

Product repair

Our repair and technical services cover any types of products including household appliances, audio/visual equipment, auto electrical parts/accessories, and commercial equipment.

Product repair

SERVICE
03

Examination,
analysis and repair/
parts replacement

Examination, analysis and repair/parts replacemen

We can also handle one-shot assignments such as examinations and repair/parts replacement.

Examination, analysis and repair/parts replacemen

Product categories for our contact center services

Home appliances
Japanese Kotatsu tables, electric heating carpets, vacuum cleaners, robotic vacuum cleaners, interphones, massage equipment, electric fans, oil heaters, electric toothbrushes, air purifiers, humidifiers, dehumidifiers, light fixtures, steam irons, heaters in general, power meters
Cooking appliances
Microwave ovens, steam ovens, rice mill machines, ovens, toasters, refrigerators, food processors, hot sandwich makers, coffee makers, juicers, blenders, espresso machines, yogurt makers, shaved ice machines, sous vide cookers, induction cookers, electric kettles
Electronic beauty care products
Hair dryers, hair irons, curlers, trimmers, facial massage devices
AV equipment
Amplifiers, CD/DVD players, stereo speakers, earphones, headphones, record players, network players, TVs, projectors, Bluetooth devices, HDD/DVD recorders, digital cameras, interchangeable lenses for digital single-lens reflex cameras, digital recording media, radio cassette players, DJ equipment, high-end audio systems
Cell phones, accessories and others
Smartphones/cell phones, protective glass films, phone cases, Wi-Fi, apps
Hobby/entertainment
Gaming consoles, wine cellars, beer dispensers, aroma diffusers, karaoke machines, musical instruments and accessories, PA systems, interchangeable lenses for digital cameras
Daily necessities
Bath and toiletries, kitchenware, electric trash cans, portable fuel tanks, safe boxes
Auto parts/accessories
Auto electrical parts/accessories in general, security devices, tire chains, roof carriers, batteries, drive recorders
Assistive devices
Night vision glasses, hearing aids

Product examples for repair

Home appliances
Japanese Kotatsu tables, aroma diffusers, refrigerators, washing machines, electric toothbrushes, electric heating carpets, dishwashers, heating and cooling fans
Cooking appliances
Sous vide cookers, juicers, blenders, toasters, electric griddles, hot sandwich makers, ovens, electric rice cookers, espresso machines, food processors, electric kettles, coffee makers, microwave ovens
Electronic beauty care products
Hair dryers, hair irons
AV equipment
CD/DVD players, radio cassette players, record players, digital movie cameras, DJ equipment, stereo speakers, network audio players
Cell phones, accessories and others
Smartphones/cell phones, protective glass films, phone cases, device parts, tablets
Hobby/entertainment
Gaming consoles, beer dispensers, wine cellars
Daily necessities
Electric tools
Auto parts/accessories
Car GPS navigators, drive recorders, DVD/monitors, woofers
IoT devices
Network routers, switches, HUB, speakerphones for online meetings, webcams
Commercial equipment
Network equipment, food processors
Any problems with expanding into the Japanese market?
Your product does not sell well in Japan, despite its appealing features? Did you know that the quality of after-sales services is often the cause? In Japan, customers expect well-established call centers for support and after-sales services such as repairs. In this white paper, we present how critical after-sales services can be in the Japanese market and how to successfully prepare and provide them.
Click to download
Contact